WebPay for PrinterOn Frequent Questions

What does it mean that WebPay is a hosted service?

WebPay is a remotely hosted service created by WebPay Services Aps (WPS), a Danish company founded in 2003. WPS take care of all the technical aspects of setting up and maintaining the WebPay service for the customer. There is no extra software or hardware to purchase. WPS host the WebPay service with a premium level 1 PCI certified hosting provider. The datacenter certified staff manage hardware, external firewalls, network, security and operating system level. WPS manage the application layers and throughout have extremely strict policies on any and all access. The systems are fully security audited each quarter by an independent security auditor. We are proud of never having had any breach or vulnerability of any kind, since we began in late 2003, and not had any unscheduled downtime since 2005.

What are the requirements to run WebPay?

WebPay is an add-on to PrinterOn mobile printing services, so you must have a functioning PrinterOn printer to accept payments for prints with WebPay. There is no additional software or hardware needed for WebPay. Depending on your country and the payment methods offered to users, you may be required to sign up a merchant bank account and be approved by your local bank for accepting online payments. Please contact us for details.

What is the process for getting WebPay?

Depending on your country, you can sign up in literally minutes. Simply go to the Sign Up page and choose your country. If your country is not in the list, please contact us, and we'll let you know about the process specific to your country.

How long does it typically take to get PWP?

It typically takes 3-5 weeks from ordering to final setup of PWP. The paperwork with payment processing and merchant bank is usually what takes the longest.

If my company is based in one country, but I have printers in other countries as well, do I need anything special?

No, you just need a regular WebPay subscription. You can add as many printers to your subscription as you like. You can accept payments from any country, so if a user pays for printing in any other country, the money will still end up in your main bank account.

How long does it typically take to get WebPay?

Setup time depends on the country and payment methods offered to users. In some countries like the United States, you can be live and processing payments within hours. In other countries you're required to sign merchant application agreements and similar. Please contact us for details.

What are the roles of merchant bank and payment processing companies?

There are essentially three companies involved in delivering the WebPay service:

1) WebPay Services, providing the interface for users to pay for their prints, and providing the technology to manage transactions and integrate with PrinterOn;
2) The payment processing gateway, which handles the transmission and authorization of payments and processing of funds between gateway and merchant bank;
3) The merchant bank which allows the customer to accept payments from the various payment providers, such as Visa, Mastercard, Solo, Carte Bleue, iDeal, Dankort etc. Payment gateways and merchant banks are almost always required for online payment processing, with only minor variations from country to country.

We already do ecommerce online and have a relation with a creditcard processing gateway, can we use the same gateway or can WebPay only work with specific gateways?

WebPay is very flexible and in general can work with practically any payment processing gateways, providers and Internet payment methods. Please contact us to inquire about a specific gateway or merchant bank.

How big a security risk is involved with online payments?

There is very little risk for both the end-user making a payment online and the WebPay customer/location. An end-user enters their billing information into a secure form which sends the information directly to the banking networks for authorization over a secure connection. Billing information is never stored for any length of time by WebPay, so creditcard numbers or similar are always safe. There are very extensive mechanisms built into WebPay, to ensure a payment is never lost. Finally, the payment processing gateways employ extensive systems to screen and detect fraud.

What credit cards or payment methods can be used?

WebPay can work with practically all Internet-enabled payment methods, including all major credit and debit cards, national payment systems, such as Dankort in Denmark, iDeal in Netherlands, Solo in the UK, Carte Bleue in France, ELV "Elektronisches Lastschriftverfahren" in Germany and so on. Please contact us to inquire about a specific payment method or payment gateway.

How long does it take for a payment to be processed?

When a user pays for a print job, the payment is authenticated in real-time, meaning that as soon as a user has entered their billing information and it is approved by the banks, the user can release the print on the printer. The entire process of submitting a print job and making payment, literally only takes a couple of minutes.